All ideas

Create shared dictionary of terms

What A sitewide dictionary of business-specific terminolgy and defintions that can be called on in tasks to aid comprehension. How Users can call on a set list of definitions when writing task instructions (similar to how a global task can be reused across multiple processes). This calling process can be manual, or system-prompted when the user types in a word matching one in the dictionary. The defintions appear as hyperlinks in task instructions. When selected, the definition appears in a popup (as opposed to a new window). Why Our processes often have terminology to describe processes or functions that can be difficult to memorise. These terms can come from industry terminology, from other SaaS platforms. The terms are dense enough to warrant a memory prompt for users who don't follow processes and tasks frequently, but aren't lengthy enough to warrant having task instructions for themselves. Moreover, these terms can be applied across many different tasks and it's difficult for task writers to manually write the definitions, to keep the definitions consistent across each usage, and to know which terms are known by whom. A shared library that can be reused across multiple task instructions would remove the inconsistency and help make following processes easier.